Customer Experience Manager (m/w/d) English and German

Are you fluent in Englisch? Can you also speak German? Then apply now! For our Avedo Contact Center in Hamburg location, we are looking for you as a Customer Experience Manager (m/w/d) English and German in full-time. 

Your Benefits 

• secure full-time fixed salary from day one 

• service hours from monday to friday: 7-20h (self scheduled), also Saturday on request 

• after successful training, you'll work in a hybrid model  

• uncomplicated entry into the job through professional and remunerated induction and training

• Avedo benefits discounts for online shops and travel portals, company events, table football, snack machine, etc.

Your Tasks 

• handling internal customer service issues (in writing only)

• quality assurance

• constantly reviewing and improving existing processes 

• supporting new projects

• testing of new projects

Your Profile 

• fluent in English and German

• good working knowledge of MS Office

• currently living in Hamburg or the surrounding area (within commuting distance)

• strong communication skills and service mentality 

• high degree of self-motivation and willingness to learn 

• ability to work independently and grasp things quickly

• nice to have: international travelling

• ideally, initial experience in a call center setting

Have we piqued your interest? Then we should definitely get to know each other. With over 40 contact centers in Germany and around the world, we’re a strong partner for our customers. To make that happen, teamwork is our top priority. Together, we ensure that we’re not only successful but also create better customer experiences.

So, what are you waiting for? Apply for the Customer Experience Manager (m/w/d) English and German position in just a few minutes—no resume or cover letter required. We look forward to hearing from you!

All names are directed at all genders.