Dutch-Speaking Inbound Customer Service Agent (m/f/d) – 100% Remote Freelancer

Fashion meets conversation. We're looking for Dutch-speaking talents in Bosnia and Herzegovina who love helping customers and creating great shopping experiences.

What we offer

• 100% remote – work from wherever you're most productive

• pay-per-ticket model – your earnings scale with your output

• fully remote training (5 days) before you go live

• personal onboarding and support from day one

• part of a growing international freelancer network

• long-term collaboration with real development opportunities

What you’ll do

You're the first point of contact for Dutch-speaking customers – handling their questions around orders, returns, products, and their overall shopping experience. In detail:

• Inbound calls and written customer communication (email/chat) in Dutch

• order management, returns processing, and general customer inquiries

• providing product information and shopping advice

• accurate documentation of each case in the CRM system

• close collaboration with your team and Team Lead

What you bring

• first experience in customer service – ideally in an e-commerce, fashion, or contact center environment

• native-level Dutch (written and spoken) – this is a must

• good English skills for internal communication and training

• strong communication skills and genuine enthusiasm for customer contact

• self-motivation and discipline for independent remote work

• stable internet connection and a quiet workspace

• comfortable working with CRM tools and digital systems

Key details

• Training start: 04.05.2026

• Collaboration on a freelance basis (not an employment contract)

Sounds like you?

We're looking forward to hearing from you!

All names are directed at all genders.